Booking Terms and Conditions

Bookings

  • All bookings must be made through www.totteridgegymnasticsclub.co.uk.

  • All bookings are subject to availability. If a class is fully booked, it will be shown as such on the bookings page of the website and the booking system will not allow you to book.

  • All bookings must be made in advance of the class starting.

  • The person making the booking accepts the booking conditions on behalf of the account holder.

Cancellation Notice and Charges

  • Once a class is booked, dates cannot be changed and all monies are non-refundable (except in exceptional circumstances, for example: serious injury, where monies will be transferred to a future class).

  • If your child is unable to attend or complete any class due to Covid related government regulations, please note: unfortunately no refunds will be allowed.

Safeguarding and Welfare

  • We are committed to safeguarding all the children in our care from harm and abuse.

  • All staff at Totteridge Gymnastics Club are obligated to report any suspected child abuse or neglect to the relevant authorities.

  • Parents must inform Totteridge Gymnastics Club of any conditions that may affect their child (medical, learning, behavioural, etc). If full information is not provided, this may result in Totteridge Gymnastics Club excluding them from certain activities or if it felt necessary, excluding them from using Totteridge Gymnastics Club. In such circumstances no refund or credit will be paid.

  • Totteridge Gymnastics Club has a duty to protect the anonymity of the families we work with. Therefore, we will not divulge information unless there is a legal or safeguarding requirement to do so.

Medication

As per our Health and Safety Policy, if a child requires any kind of medication while at one of our classes or requires an epi-pen, please supply it in a well-labelled container and sign a Medical Consent Form. This must be in place before your child starts the class.

Collecting

Children can only be collected by an adult over the age of 18 who has been authorised to collect them which is done by the parent informing the coaching team the name of the collector.

Exclusion

Totteridge Gymnastics Club reserves the right to exclude or refuse any person without notice, if we consider that their presence compromises the good atmosphere of the club. Transport for children to return home will be the responsibility of the parent and no refund/credit will be available.

Photography

Totteridge Gymnastics Club occasionally takes photographs and videos at our venues which can be used for marketing and promotional purposes, including on social media. If you would rather your child was not included in any photographs, please ensure your child’s permissions are up to date.

Complaints

If you or your child were not entirely satisfied with the services we provided, we would appreciate the feedback. Please email Dean Saeed directly with this feedback at dinsport2000@hotmail.co.uk.

Liability

Totteridge Gymnastics Club does not accept liability for personal injury or death of any participants unless directly caused by the proven negligence of the company or its staff.

Totteridge Gymnastics Club take no responsibility for any items that are lost/stolen or damaged at the club.

Lost Property

On request, Totteridge Gymnastics Club will endeavour to return items that can be identified. Postage costs of lost property are the responsibility of the parent.

Parent Abuse of staff

The threat or use of physical violence, verbal abuse, intimidation or harassment towards our staff is likely to result in a termination of all direct contact. Such incidents may be reported to the police and this will always be the case if physical violence is used or threatened.

Data Protection

Totteridge Gymnastics Club collects personal details for you and your child to register and enable us to process your booking. It is your responsibility to ensure that you have the necessary permission to pass on the personal details of everyone required. Totteridge Gymnastics Club may hold some of your details for future marketing purposes. Please let us know if you do not want to receive future communication from Totteridge Gymnastics Club.

Totteridge Gymnastics Club never shares any personal details with third party individuals or companies.

When booking with us, parents are agreeing to these terms and conditions.